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var(--space-3);cursor:pointer}.chat-tools_button__Db0dV:hover,.chat-tools_editButton__jF2FU:hover{background:var(--color-surface-raised);color:var(--color-text)}.chat-tools_attachment__zgK8k:disabled,.chat-tools_button__Db0dV:disabled{opacity:.55;cursor:default}.chat-tools_editor__1Q_F1 textarea:focus-visible,.chat-tools_message__DFlDL button:focus-visible,.chat-tools_tools__GclkL button:focus-visible{outline:var(--space-1) solid var(--color-primary);outline-offset:var(--space-1)}.chat-tools_hint__GSVlM{color:var(--color-text-muted);font-size:var(--font-size-sm)}.chat-tools_body__INH9Q,.chat-tools_filename__vRPhR{overflow-wrap:anywhere;white-space:pre-wrap}.chat-tools_emoji__DLQ_Q{display:flex;flex-wrap:wrap;gap:var(--space-1)}.chat-tools_emoji__DLQ_Q button{font:inherit;font-size:var(--font-size-xl);background:var(--color-surface);border:.0625rem solid 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var(--color-border);border-radius:var(--radius-sm)}.chat-tools_attachment__zgK8k{display:grid;grid-gap:var(--space-1);gap:var(--space-1);text-align:start;font:inherit;color:inherit;background:transparent;border:.0625rem solid;border-radius:var(--radius-sm);padding:var(--space-3);cursor:pointer;overflow-wrap:anywhere}.chat-tools_fileMeta__AdP9A{font-size:var(--font-size-xs)}.helpdesk_frame__aIwXC{border:1px solid var(--color-border-strong);border-radius:var(--radius-lg);overflow:hidden;background:var(--color-surface);box-shadow:var(--elevation-2);display:grid;grid-template-columns:14.75rem 1fr;min-height:70vh}@media (max-width:900px){.helpdesk_frame__aIwXC{grid-template-columns:1fr}}.helpdesk_sidebar__GR9Kt{border-right:1px solid var(--color-divider);padding:var(--space-6) var(--space-4);display:flex;flex-direction:column;gap:var(--space-1);background:var(--color-surface)}.helpdesk_sidebarKicker__x4_1k{font-family:var(--font-mono);font-size:var(--font-size-xs);letter-spacing:.14em;color:var(--color-text-subtle);margin:0 var(--space-3) var(--space-2)}.helpdesk_navBtn__RYTo0{text-align:left;display:flex;align-items:center;gap:var(--space-3);padding:var(--space-3) var(--space-3);border:none;border-radius:var(--radius-md);cursor:pointer;font-family:var(--font-body);font-size:var(--font-size-sm);background:transparent;color:var(--color-text-muted);font-weight:var(--weight-medium)}.helpdesk_navBtn__RYTo0:hover{background:var(--color-panel)}.helpdesk_navBtn__RYTo0:focus-visible{outline:var(--stroke-focus) solid var(--color-focus);outline-offset:var(--space-1)}@media (max-width:56.25rem){.helpdesk_sidebar__GR9Kt{min-width:0;flex-direction:row;overflow-x:auto;padding:var(--space-3);-webkit-border-end:none;border-inline-end:none;-webkit-border-after:var(--stroke-thin) solid var(--color-divider);border-block-end:var(--stroke-thin) solid var(--color-divider)}.helpdesk_sidebarKicker__x4_1k{display:none}.helpdesk_navBtn__RYTo0{flex:none;white-space:nowrap;min-height:var(--control-md)}}.helpdesk_navBtnActive__YzzIc{background:var(--color-info-bg);color:var(--color-info);font-weight:var(--weight-bold)}.helpdesk_navBtnDisabled__6KGWf{color:var(--color-text-subtle);cursor:not-allowed}.helpdesk_navCount__HDQ9s{margin-left:auto;font-family:var(--font-mono);font-size:var(--font-size-xs)}.helpdesk_navCountWarn__3Je6m{background:var(--color-warning-bg);color:var(--color-warning);font-weight:var(--weight-bold)}.helpdesk_main__30dN0{display:flex;flex-direction:column;background:var(--color-panel);min-width:0}.helpdesk_viewHeader__2P7n7{display:flex;align-items:center;justify-content:space-between;gap:var(--space-4);padding:var(--space-5) var(--space-8);border-bottom:1px solid var(--color-divider);flex-wrap:wrap}.helpdesk_viewKicker__u4EAa{margin-bottom:var(--space-1)}.helpdesk_viewTitle__2TG_7{margin:0}.helpdesk_filterGroup__NzDwU{display:flex;gap:var(--space-2)}.helpdesk_filterBtn__N10X_{cursor:pointer}.helpdesk_tableWrap__ECBD0{margin:var(--space-4) var(--space-6) var(--space-6)}.helpdesk_ticketList__PZva8 .helpdesk_tableWrap__ECBD0{margin:0}.helpdesk_rowOpen__Eujbs{display:flex;align-items:center;gap:var(--space-3);min-width:0;width:100%;border:none;background:transparent;padding:0;cursor:pointer;text-align:left;font:inherit;color:inherit}a.helpdesk_rowOpen__Eujbs{text-decoration:none}a.helpdesk_rowOpen__Eujbs:hover .helpdesk_nameMain__6fQEj{text-decoration:underline;text-underline-offset:.2em}.helpdesk_cellInput__DiWQ_{width:100%;flex:none}.helpdesk_whoCell__ShAV1{display:inline-flex;align-items:center;gap:var(--space-2);min-width:0}.helpdesk_avatar__yQtFR{width:var(--space-9,36px);height:var(--space-9,36px);flex:none;border-radius:50%;background:var(--color-info-bg);color:var(--color-info);display:flex;align-items:center;justify-content:center}.helpdesk_avatar__yQtFR,.helpdesk_nameMain__6fQEj{font-weight:var(--weight-bold);font-size:var(--font-size-sm)}.helpdesk_nameMain__6fQEj{display:block;color:var(--color-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.helpdesk_nameSub__1sGp_{display:block;font-size:var(--font-size-xs);color:var(--color-text-subtle)}.helpdesk_mono__zf_GR{color:var(--color-text-muted)}.helpdesk_pillWarn__hvjEE{background:var(--color-warning-bg);color:var(--color-warning);font-weight:var(--weight-bold)}.helpdesk_dash__wGg3f{font-size:var(--font-size-xs);color:var(--color-text-subtle)}.helpdesk_groupLabel__jOkJQ{display:flex;align-items:center;gap:var(--space-2);margin-bottom:var(--space-3)}.helpdesk_groupLabelText__lwacM{font-family:var(--font-mono);font-size:var(--font-size-xs);letter-spacing:.12em;color:var(--color-text-subtle)}.helpdesk_groupLabelRule__eWbVV{height:1px;flex:1 1;background:var(--color-divider)}.helpdesk_ticketList__PZva8{padding:var(--space-5) var(--space-6) var(--space-6);display:flex;flex-direction:column;gap:var(--space-6)}.helpdesk_ticketCard__tBwmU{width:100%;text-align:left;display:flex;align-items:center;gap:var(--space-4);padding:var(--space-4) var(--space-4);cursor:pointer}.helpdesk_aiBadge__zFk_f{font-family:var(--font-mono);font-size:var(--font-size-xs);letter-spacing:.06em;padding:var(--space-1) var(--space-2);border-radius:var(--radius-full);background:var(--color-assistant-bg);color:var(--color-assistant-on)}.helpdesk_ticketSnippet__fWT9_{display:block;font-size:var(--font-size-xs);color:var(--color-text-muted);margin-top:var(--space-1);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:44ch}.helpdesk_thread__fXV_S{flex:1 1;padding:var(--space-5) var(--space-6);display:flex;flex-direction:column;gap:var(--space-3);overflow-y:auto;min-height:16rem}.helpdesk_bubbleStudent__B5wKo{display:flex;justify-content:flex-end}.helpdesk_bubbleStudentInner__u8k5a{max-width:62%;background:var(--color-primary);color:var(--color-primary-contrast);border-radius:var(--radius-lg) var(--radius-lg) var(--space-1) var(--radius-lg);padding:var(--space-3) var(--space-4);font-size:var(--font-size-sm);line-height:1.5}.helpdesk_bubbleLeft__QT8Ez{display:flex;gap:var(--space-2);align-items:flex-end}.helpdesk_bubbleAiInner__8EX9f{background:var(--color-info-bg);border-radius:var(--radius-lg) var(--radius-lg) var(--radius-lg) var(--space-1)}.helpdesk_bubbleAiInner__8EX9f,.helpdesk_bubbleStaffInner___L1fm{max-width:64%;color:var(--color-text);padding:var(--space-3) var(--space-4);font-size:var(--font-size-sm);line-height:1.5}.helpdesk_bubbleStaffInner___L1fm{background:var(--color-surface);border:1px solid var(--color-border-strong);border-radius:var(--radius-lg) var(--radius-lg) var(--radius-lg) var(--space-1);box-shadow:var(--elevation-1)}.helpdesk_aiAvatar__O5Uhx{border-radius:50%;background:var(--color-assistant-bg);border:1.5px solid var(--color-assistant-ring);color:var(--color-assistant-on)}.helpdesk_aiAvatar__O5Uhx,.helpdesk_staffAvatar__kt8lE{width:var(--space-7,28px);height:var(--space-7,28px);flex:none;display:flex;align-items:center;justify-content:center;font-size:var(--font-size-xs)}.helpdesk_staffAvatar__kt8lE{border-radius:50%;background:var(--color-primary);color:var(--color-primary-contrast);font-weight:var(--weight-bold)}.helpdesk_composer__Xn8Ra{border-top:1px solid var(--color-divider);background:var(--color-surface);padding:var(--space-4) var(--space-6) var(--space-5)}.helpdesk_composerRow__kwyd7{display:flex;align-items:center;gap:var(--space-3);margin-bottom:var(--space-3)}.helpdesk_composerHint__1h_Dd{margin:0;font-size:var(--font-size-xs);color:var(--color-text-muted)}.helpdesk_composerInput__rKPFU{flex:1 1;min-height:4.5rem;max-height:14rem;resize:vertical;min-width:0;line-height:1.5;border-radius:var(--radius-md);border:1px solid var(--color-border-strong);padding:var(--space-2) var(--space-4);color:var(--color-text);background:var(--color-surface);font-size:var(--font-size-md);font-family:var(--font-body)}.helpdesk_composerSend__L8Xm_{width:var(--space-11,44px);height:var(--space-11,44px);flex:none;border-radius:var(--radius-md);border:none;background:var(--color-primary);color:var(--color-primary-contrast);display:flex;align-items:center;justify-content:center;font-size:var(--font-size-lg);cursor:pointer}.helpdesk_actionRow__GQDV8{display:flex;gap:var(--space-2);flex-wrap:wrap}.helpdesk_actionBtn__i44VC{display:inline-flex;align-items:center;gap:var(--space-2);height:var(--space-10);padding:0 var(--space-4);border-radius:var(--radius-full);border:1px solid var(--color-border-strong);background:var(--color-surface);color:var(--color-text);font-family:var(--font-body);font-weight:var(--weight-semibold);font-size:var(--font-size-sm);cursor:pointer}.helpdesk_actionResolve__0uvT1{border:none;background:var(--color-success-bg);color:var(--color-success);font-weight:var(--weight-bold)}.helpdesk_spacer__JKUuY{flex:1 1}.helpdesk_profileGrid__z0Jjf{display:grid;grid-template-columns:21.25rem 1fr;flex:1 1;min-height:0}@media (max-width:900px){.helpdesk_profileGrid__z0Jjf{grid-template-columns:1fr}}.helpdesk_profileRail__bI2F3{border-right:1px solid var(--color-divider);background:var(--color-surface);padding:var(--space-6);display:flex;flex-direction:column;gap:var(--space-6)}.helpdesk_railKicker__CG_hU{font-family:var(--font-mono);font-size:var(--font-size-xs);letter-spacing:.14em;color:var(--color-text-subtle);margin-bottom:var(--space-3)}.helpdesk_recordRow__MsHww{display:flex;justify-content:space-between;gap:var(--space-2);font-size:var(--font-size-sm);margin-bottom:var(--space-2)}.helpdesk_recordLabel__DkdGm{color:var(--color-text-muted)}.helpdesk_recordValue__udL7X{color:var(--color-text);font-weight:var(--weight-semibold);text-align:right;overflow-wrap:anywhere}.helpdesk_fileRow__8pv3t{display:flex;align-items:center;gap:var(--space-3);padding:var(--space-2) var(--space-3);border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-panel);margin-bottom:var(--space-2)}.helpdesk_fileName__ik04r{flex:1 1;min-width:0;font-size:var(--font-size-sm);font-weight:var(--weight-semibold);color:var(--color-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.helpdesk_fileMeta__TUdi1{font-size:var(--font-size-xs);color:var(--color-text-subtle);flex:none}.helpdesk_backBtn__oIZLa{display:inline-flex;align-items:center;gap:var(--space-2);height:var(--space-9,36px);padding:0 var(--space-3);border-radius:var(--radius-full);border:1px solid var(--color-border);background:var(--color-surface);color:var(--color-text);font-family:var(--font-body);font-weight:var(--weight-semibold);font-size:var(--font-size-sm);cursor:pointer}.helpdesk_caseloadNote__iR3YK{font-family:var(--font-mono);font-size:var(--font-size-xs);letter-spacing:.12em;color:var(--color-text-subtle)}.helpdesk_emptyWrap__iThAX{margin:var(--space-4) var(--space-6) var(--space-6)}.helpdesk_stateWrap__1VGtW{padding:var(--space-10) var(--space-8);color:var(--color-text-muted);font-size:var(--font-size-sm)}.helpdesk_sectionTitle__k_zq4{font-size:var(--font-size-md);font-weight:var(--weight-black);color:var(--color-text)}.helpdesk_resolvedChipSpace__4cwdZ,.helpdesk_waitChip__gcGVc{margin-left:var(--space-2)}.helpdesk_configHead__eTA6A{display:flex;flex-wrap:wrap;align-items:center;gap:var(--space-2);margin-bottom:var(--space-3)}.helpdesk_configHead__eTA6A .helpdesk_railKicker__CG_hU{margin-bottom:0}.helpdesk_configStatement__zcgNt{margin:0 0 var(--space-2);font-size:var(--font-size-sm);color:var(--color-text);max-width:65ch}.helpdesk_configValue__6nBeR{display:flex;flex-wrap:wrap;align-items:baseline;gap:var(--space-2);margin:var(--space-2) 0 0;font-size:var(--font-size-sm);font-weight:var(--weight-semibold);color:var(--color-text)}.helpdesk_configValueLabel__wfcJq{font-weight:var(--weight-regular);color:var(--color-text-muted)}.helpdesk_configNote__ZRlNJ{margin:var(--space-2) 0 var(--space-3);font-size:var(--font-size-xs);color:var(--color-text-muted);max-width:65ch}.helpdesk_configLink__wVwNg{font-size:var(--font-size-sm);font-weight:var(--weight-semibold);color:var(--color-primary);text-underline-offset:.2em}.helpdesk_configLink__wVwNg:hover{color:var(--color-primary-hover)}.helpdesk_configLink__wVwNg:focus-visible{outline:var(--stroke-focus) solid var(--color-focus);outline-offset:var(--space-1)}